Patient Resources

View the full list of MPCP’s accepted insurances here. 

It is vital for you to understand exactly what your health care insurance policy will provide. You are responsible to pay any required co-pays and deductibles. Your insurance company dictates whether you should be billed for any unpaid balances.

Not all health care plans offer the same benefits. There may be services that are not covered because the insurance company may consider them routine, preventive, or unnecessary. Even within the same insurance company, the plans differ depending on the contract your employer negotiated.

Providing quality care is our primary concern, and we are more than willing to provide that care within your insurance contract guidelines. However, as those guidelines differ from one policy to another, it is your responsibility to know your coverage based on your insurance plan.

Like most medical practices, we require that you pay your co-pay at the time of your appointment. It is also the expectation, and often the requirement of your insurance company to do so at the time of service.

The purpose of the co-pay is to offset the cost of your insurance premiums. Medical practices have contracted agreements with insurance companies to submit claims directly to them for the convenience of the patient with the understanding that they would not bear the additional cost of billing patients for the co-pay amount. Please do not expect or ask us to “bill” you since the cost of sending a statement is often as much as the actual co-pay amount.

Your insurance card provides an incredible amount of information needed for billing purposes, such as your membership number, effective date, group number, billing address, type of plan, co-pay amounts, and more.

We review your insurance card at subsequent visits to ensure that our information is current and verify that there have been no changes to your plan. This prevents billing confusion and limits the chance of sending you a bill due to incorrect insurance information.

Please plan to arrive 15 minutes prior to your scheduled appointment time if you have yet to complete new patient form(s). You will be greeted by our receptionist as you check in at the front desk, who will ask to see your insurance card and a photo ID. Shortly thereafter, you’ll be called back to the exam room by a medical assistant, who will take your vitals and ensure you’re ready for the doctor to see you.

Billing calls: 410-729-2642

Collection calls: 410-729-2643

Helpful tips when calling the billing or collections department:

• Have your account number ready (found in the upper right-hand corner of your statement).
• Have your updated insurance cards accessible to verify insurance information.
• If calling to make a payment, have your credit card information ready.
• Contact your insurance company first if you are disputing your copay or deductible.
• If you are calling on behalf of a patient, note that staff cannot provide information without a signed HIPAA release form on file.

MPCP offers telemedicine visits for safe and secure medical care right in the comfort of your own home. You just need your smartphone, an iPad, or a home computer with a camera and microphone.

Appointments can be scheduled during regular office hours by calling your MPCP office.

Yes! The MPCP Patient Portal (MyChart) has a mobile app.

To download:

• Apple App Store
• Google Play Store

If you have an urgent problem when the office is closed, a message on the answering machine will provide a number to call for the on-call doctor.

This number is for emergencies only and is not intended for routine refills, referrals, narcotic prescriptions, or second opinions about ongoing care.

Fill out our contact form and someone from the office will give you a call! Alternatively, you can call one of our offices directly.

MPCP offices generally require two business days to process prescription refills, whether submitted by patient portal or phone.

MPCP will write referrals to other physicians. Certain insurance companies require a written referral or telephone authorization prior to any specialist service.

To request a referral, please contact your local office’s Referral Coordinator. Allow 2 business days for written referrals to be ready. Referrals can be printed or sent to you via the patient portal.

Providers at MPCP’s Specialty Department only see existing primary care patients at one of MPCP’s offices.

While all MPCP primary care locations provide comprehensive care for adults, some locations offer specific services such as women’s health exams and sports physicals.

To better understand the full suite of services offered by your location, please call your local office.

MPCP shares office updates related to inclement weather on each location page and on social media: Facebook and Instagram.

If the office closes due to weather, patients with existing appointments will be contacted for a telemedicine visit (often earlier than the original appointment time).

MPCP offers free interpreter services through both video and phone calls. Contact your office for more information.

MPCP providers may participate in one or more Health Information Exchanges (HIEs), including the Chesapeake Regional Information System (CRISP). HIEs allow secure, instant sharing of health information between doctors, nurses, hospitals, and other providers involved in your care.

Benefits of HIE participation:

• Reduces medication and medical errors
• Decreases unnecessary tests and procedures
• Improves coordination between healthcare providers

You may choose to opt out of participation at any time.

If you need to cancel your appointment, please give us 24-hour notice so that we can schedule another patient in your place.

You can read MPCP’s privacy policy statement here: Notice of Privacy Practices

Medical records of services rendered at our office remain the property of Maryland Primary Care Physicians. To request or authorize the release of copies of your medical records, complete a HIPAA-compliant release form.

Patients may access electronic copies of their records for free through MyChart (for services from October 2018 onward). Records of services prior to 2018 require a Medical Records Release Form to be submitted to the HIM Department.

Fees for Copies:

• For Patients Requesting Their Own Records

• • Paper copies: $0.76 per page plus postage
  • Electronic copies: $6.50 flat fee
• For Third-Party Requests (insurance, attorneys, etc.):
  • $0.76 per page
  • Preparation fee: $22.88
  • Cost of postage or electronic delivery

Processing Time:

Medical records are prepared within 21 business days once a completed request and payment (if applicable) are received.

HIM Contact Information:

• Hours: 9:00 AM – 4:30 PM
• Email: [email protected]
• Fax: 410-553-0235
• Main Line: 410-729-1367

New patients: Your MPCP office will send you all needed new patient forms ahead of your appointment.

Existing patients: Additional forms can be downloaded via the MyChart Patient Portal. Your care team will also send forms as needed via the Patient Portal. If you have questions, please send them via the Patient Portal.

Medical Records Release Forms:

• Authorization for Release of Health Information
• Authorization to Disclose Protected Health Information to Family and Friends