MPCP Queenstown Office
Services
Our providers are board-certified in family practice, with extensive experience in all aspects of primary care pediatrics, internal medicine and family health. In addition to physicians, we have a large staff of medical assistants, administrative assistants and laboratory assistants. Our practice offers high quality comprehensive medical care to patients of all ages, with emphasis on preventive care. We perform minor skin surgeries, such as biopsies, laceration repairs, cryotherapy and mole removal, as well as treatment of acute and chronic illnesses.
Policies
Appointments
Call during office hours to schedule appointments. Please allow two to three weeks to schedule complete physical exams. Routine and urgent care will be provided within 24 to 48-hours.
Cancellations
If you need to cancel your appointment, please give us 24-hour notice so that we can schedule another patient in your place.
Payment
We require payment at the conclusion of your visit with the doctor; this includes co-payments/co-insurance payments for all insurance types, including preferred provider organizations, health maintenance organizations, and Medicare.
Insurance Information
We participate with most major health plans. Please call our office to verify that we participate with your insurance.
Prescriptions
Please allow 48-hours for prescription refills. Please remember to allow two business days for us to process your refill request.
Referrals
Certain insurance companies require a written referral or telephone authorization prior to any specialist service. Please contact our office 72-hours before your appointment with a specialist. We will mail you your written referrals, or you may pick them up at this office prior to the appointment.
Medical Record Releases
Medical records of services rendered at our office remain the property of Maryland Primary Care Physicians. Should you request and/or authorize the release of copies of your medical records, you will need to sign a HIPAA compliant release to begin the process. There are fees involved with obtaining copies of your records. Under Maryland law, record requests for personal use are charged a fee of $0.76 per page plus the cost of actual postage. All other requests (insurance, attorneys, etc.) are subject to a fee that includes $0.76 per page, a preparation fee of $22.88 and the cost of actual postage. An invoice will be sent to the person or entity requesting the records. While we are required by law to have the copied records prepared within 30 days, except in the case of specific circumstances, we will not send the records until we receive payment. If you have questions concerning this process, call (410) 729-1367.
Inclement Weather
In the event of bad weather, please call the office to confirm that we are open before you venture out into the elements.
Phone Hours
Our phones are open Monday-Wednesday 8:00AM-6:30PM; Thursday-Friday 8:00AM-4:00PM; and Saturday 8:00AM-11:30AM.
After Hours/Weekends
If you have an emergent issue after normal business hours, please contact our office at (410) 827-4001 for specific instructions of how to take care of your after-hours needs. Our physicians rotate after-hours, weekend and holiday duty so that a doctor will always be available to you. Please know that routine prescription refills and/or narcotic refills are not authorized by after-hours care.
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